Privacy Policy

Policy effective 24/04/2024 

Forklifts Australia Privacy Policy

Welcome to Forklifts Australia privacy policy. This policy outlines how we collect, use, disclose, and protect your personal information from our customers. Your privacy is important to us, and we are committed to safeguarding your information as required under the Privacy Act 1988 (Cth).

This policy outlines the information we gather, how we utilise, disclose, and secure your personal data, as well as how to reach us and access your information. It pertains to all interactions with Access Group, whether in-person at our branches, via telephone, mail, or our website.

Information We Collect 

• We collect personal data from hire agreements, credit forms, and information provided during interactions with us. This includes details shared during telephone conversations, branch visits, or website browsing. Additionally, we may obtain information from credit reporting agencies and searches, such as the PPS Register.
• The information we may request includes your name, contact details (phone number, address, email), and, when applicable, details of your driver’s license or passport for identification purposes. If you apply for a credit account, we may also require banking details and trade references.

Information Collected Online

• When you visit our Site, we may collect certain information automatically, including your IP address, browser type, operating system, referring URLs, page views, and other standard server log information. We may also collect information about your interactions with the Site, such as the pages you visit and the links you click on.
• Additionally, we may collect personal information that you voluntarily provide to us when you fill out forms on the Site, such as your name, email address, phone number, and any other information you choose to provide.
• We may use cookies, web beacons, and other similar technologies to collect information and enhance your experience on the Site. You can manage your cookie preferences through your browser settings.

How We Use Your Information

At Forklifts Australia, we employ the information we collect for a multitude of purposes, including but not limited to:

• To provide and maintain our Site;
• To improve and customise the user experience;
• To communicate with you, including responding to your inquiries and providing customer support;
• To send you promotional emails and other communications about our products and services;
• To analyse trends and gather demographic information;
• To detect, investigate, and prevent fraudulent or unauthorised activity;
• To comply with legal obligations; and
• For any other purpose with your consent.

Information Sharing

We may share your information with third parties for various purposes, including:

• With service providers who assist us in operating our Site and providing our products and services;
• With our affiliates, subsidiaries, and business partners;
• With third parties for marketing, advertising, and analytics purposes;
• With law enforcement or other third parties when required by law or to protect our rights, property, or safety, or the rights, property, or safety of others; and
• If you fail to fulfill your obligations under a hire contract or any other contractual agreement with us, we may be required to disclose your information, along with your transaction history, to our legal advisors, debt collection agencies, credit reference agencies, or industry associations. Additionally, if requested, we may share this information with a credit bureau or reporting agency.

Use of Site

By accessing or using our website (“Site”), you agree to the terms of use (“Terms of Use”) as defined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

Opting Out

You may opt out of receiving promotional materials from us by either unsubscribing on digital communications or emailing us on info@forkliftsaustralia.net.

Data Security

We take reasonable measures to protect the information we collect from loss, misuse, and unauthorised access, disclosure, alteration, and destruction.

Changes to This Privacy Policy

We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the updated Privacy Policy.

Access and Corrections

You have the right to access and correct your personal information held by us. Please contact us to initiate the process, which may involve reasonable processing fees.

Contact Us

For inquiries regarding our privacy practises or information management, contact us on 138000 or email info@forkliftsaustralia.net.